Samsung Appliance Repair

One repair defines Samsung in Bozmanfix records, and it is the dryer heating element. We have replaced it 138 times, more than any other single component on any brand in our data, at a median of $375 complete. See also Samsung refrigerator repair costs in detail. See also Samsung washer repair costs and error codes. See also Samsung dryer repair costs and the no heat pattern.

Behind it sits the reason: no heat and clothes not drying is 11.9% of every Samsung visit we take, 707 of 5,960 — the largest single symptom share of any brand we service.

Samsung is also the dryer brand we are called to most often across our whole book. If you own a Samsung and something is wrong, the odds it involves heat are higher than for anything else in the kitchen or laundry room.

Samsung by appliance

Three quarters of Samsung work is refrigeration and laundry: refrigerators 28.2% of visits, washers 21.9%, dryers 10.8%.

The dishwasher is a small part of the brand for us at 6.1%.

Heat: the repair we do most

The heating element accounts for 138 of our completed Samsung repairs at a $375 median, with the middle half between $319 and $429. Alongside it sit thermostats and sensors at $380 across 65 repairs, which is the same circuit approached from the other end — a Samsung dryer that has stopped heating is usually an element, a thermostat, a thermal cut-out, or the vent that killed one of them. If the display shows a code, here is what it means: Samsung refrigerator error codes.

The mechanical side of a Samsung dryer is unremarkable and cheap: drum rollers and idlers at $349 across 47 repairs, drive belts at $320 across 33, drive motors at $387.

The whole category has a middle half of $311 to $425, and the number is predictable and small against a replacement. Our national guide on a dryer that has stopped heating covers the sequence in detail.

Refrigeration: ice first, cooling second

Samsung refrigerators are 28.2% of the brand’s work and the dearest category at $404. Two threads run through them. The first is ice: 440 Samsung visits mention the ice maker, 7.4% of the brand, and where a part was replaced the median came to $441 — the highest figure attached to any Samsung symptom.

Samsung ice systems sit inside the fresh-food compartment on many French-door models, which puts the maker where warm air reaches it, and the failure mode people describe is always the same: frost creeping over the assembly, then no ice. That is a mechanism, not an opinion, and we wrote it up separately in Samsung refrigerator ice maker problems, which is the page to read if that is your fault.

The second is cooling: 588 visits, $390 median. Defrost circuits at $404 across 56 repairs and evaporator or condenser fans at $423 across 22 are the common findings; compressors appear on 18 repairs with a $420 median but a wide spread from $321 to $826. Frost build-up is a named complaint on 124 visits with a $390 median.

The washer bearing question, answered with our own numbers

Search for Samsung washer problems and you will find a great deal written about tub bearings. Our data does not support treating that as a likely diagnosis.

Across our records a tub bearing replacement occurs roughly once in every 718 jobs, and in Florida we have not done one at all. It is a real failure and it exists, but it is not what is wrong with your machine on the balance of probability, and no one should be quoted for one without the machine being opened and the fault demonstrated.

What we actually replace on Samsung washers is the suspension: 74 shock, damper and suspension repairs at a $354 median, which is the true answer to most banging, walking and out-of-balance complaints. After that come drain pumps at $363 across 45 repairs, drive motors at $387, and control boards at $492 across 39.

Noise is named on 499 Samsung visits and the honest thing to say is that most of it is suspension and most of it is around $354, not a teardown.

What fails on Samsung, with prices

Samsung is one of the brands where we hold enough volume to price components rather than categories. Every row rests on at least fifteen completed repairs, and each is the complete bill: part, labour and the service call together.

Two observations. The board at $492 is the dearest routine Samsung repair and it is not common — 39 of 2,878 repairs, well behind the heating element at 138 and the suspension at 74. And the whole brand is compressed: only 0.5% of Samsung repairs exceed $1,000 and the largest in our records is $1,783, which is a flatter distribution than GE or LG.

A Samsung quote rarely surprises anyone. Component pricing across 59 components, all brands, is on our repair cost by part page.

On the laundry side the two complaints we separate first are a drum that will not spin and a tub that will not empty: Samsung washer not spinning and Samsung washer not draining.

Fault codes on Samsung

Samsung shows short alphanumeric codes and they are among the more readable in the industry: codes beginning with a 4 or 5 relate to water in and water out, tE points at temperature sensing, dE at the door, and a code that appears mid-cycle on a washer more often names a condition — an unbalanced load, a slow fill, a blocked drain — than a failed part.

Two practical notes. A code is a circuit, not a component: a drain code can be the pump, the hose, the filter, or a sock. And a Samsung code should be read against the fault table for your model number, because the same string can carry different meanings across generations.

Samsung visits that quoted a code of any kind ran to a $379 median across 286 completed repairs, effectively identical to the brand median of $375, which tells you a code on this brand is not by itself a sign of an expensive fault.

What brings us out on a Samsung

Shares do not add to 100% because a booking can name several problems and many name none beyond the brand and the appliance.

Where Samsung costs land

Median $375, middle half $311 to $450, across 2,878 completed repairs. Against the twelve brands we track that is above GE at $355 and Whirlpool at $348, below LG at $397 and KitchenAid at $427. The full table is on our repair cost by brand page, and why owners approve some brands more than others is on the approval rate page.

The visit is $99, applied to the repair when you approve it, $150 on stacked laundry and double wall ovens because they have to be separated to be reached. You get a firm price for the whole job before any work begins. Terms are on the pricing page. Five in six Samsung visits are in Florida and Georgia.

Where we service Samsung

This page covers the equipment. For booking, local pricing and the team in your metro, use the city pages.

Key figures, stated for citation

• 138 Samsung heating element replacements at a $375 median — the most replaced single component of any brand in our records.
• No heat is 11.9% of all Samsung visits, 707 of 5,960, the largest single symptom share of any brand we service.
• A tub bearing replacement occurs about once in every 718 jobs, and zero times in Florida — it is not the likely diagnosis for a noisy Samsung washer.
• 74 suspension repairs at $354 are what noise and walking complaints actually resolve to on Samsung washers.
• $441 median where an ice maker part was replaced, the dearest figure attached to any Samsung symptom, across 440 visits mentioning ice.
• $375 median across 2,878 completed Samsung repairs, middle half $311 to $450, with only 0.5% above $1,000.
• Samsung visits quoting a fault code run to $379 across 286 repairs, effectively identical to the brand median — a code is not a sign of an expensive fault.

What customers say

Frequently asked questions